Terms and conditions

Last updated: 15 November 2026

The seller. “Family in Order” is operated by The Foorge (Andorra), Carrer de l’Estadi 18, 1-1, AD500 Andorra la Vella, Andorra, NRT F-421429-V. Contact: thehoord@gmail.com

What you’re buying. A digital kit in PDF format: The Family File, The 72 · 14 · 12 Plan, The Weekend Plan and 4 gifts. Any other products offered on the payment page or after purchase (if you choose them) are described there, each with its own price and delivery time.

Price. R299, one payment, in South African rand. No subscription and no monthly fees.

Delivery. Straight after payment you receive the Start Guide by email. The complete file, adapted for South Africa, arrives as a PDF within 24–48 hours at the email address you gave. Other products are delivered within 48 hours of purchase. Nothing is sent by post.

Cooling-off. Under section 44 of the Electronic Communications and Transactions Act 25 of 2002, you may cancel this purchase within 7 days without giving a reason, and we refund you in full within 30 days. On top of that, we always give you The One Weekend Guarantee of 60 days (see the Refunds page).

The guarantee and your legal rights. The guarantee is in addition to your rights under South African law, including the Consumer Protection Act 68 of 2008, and doesn’t limit them.

Personal use. The material is for personal and family use only. It may not be resold, distributed or shared outside your family.

What it is and what it isn’t. The Family File is a personal and family organisation tool. It isn’t a will and doesn’t replace legal, tax or estate advice. The deadlines and steps in the material reflect South African law at the date of publication and may change. Always check them, before acting, with the Master’s Office, SARS or an attorney.

Complaints. If something doesn’t match what you ordered, email us and we’ll put it right. If you’re not happy with our answer, you can contact the National Consumer Commission.

Guarantee and refunds. The conditions are on the Refunds page. How we use personal information is described in the Privacy policy.