Privacy policy

Last updated: 15 November 2026

In short. We use your name and email address only to process your order and send you the material. Payment goes through secure external payment services; we never store your card details. The page uses the Meta pixel to measure our adverts; you can block or delete its cookies in your browser. You can ask us at any time, by email, to delete your information.

Who is responsible for your information

“Family in Order” is operated by The Foorge (Andorra), Carrer de l’Estadi 18, 1-1, AD500 Andorra la Vella, Andorra, NRT F-421429-V. Contact: thehoord@gmail.com. We process personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA).

What information we process

• Order details: the name and email address you give at checkout. We need them to process your order and send you the material (the processing is necessary to perform our contract with you).
• Advertising details: UTM parameters and the fbclid are stored in your browser for up to 30 days, so we know which advert brought you here (our legitimate interest in measuring our adverts).
• The offer timer: the 15-minute timer is stored only in your browser, while the window is open.
• The Meta pixel: it may place cookies (for example _fbp) and send Meta information about your visit, such as the pages you viewed and the click to the payment page, so we can measure our adverts (our legitimate interest). This information may be transferred outside South Africa, especially to the United States. You can object at any time by email, and you can block or delete cookies in your browser settings.

What we don’t process

No passwords and no banking details. We never see what you write in your file. The PDF is your own file: what you fill in stays on your computer or in your printed file.

Payments

Payment is processed by secure external payment services. We never store your card details.

How long we keep information

We keep order details for as long as we need them to deliver the material, honour the guarantee and meet our accounting obligations.

Your rights

You can ask to see your personal information, have it corrected or deleted, and object to its processing — email us at thehoord@gmail.com. If you believe we haven’t handled your information properly, you can lodge a complaint with the Information Regulator (inforegulator.org.za · POPIAComplaints@inforegulator.org.za).