Refunds and guarantee

Last updated: 15 November 2026

The One Weekend Guarantee — 60 days. Fill in the file over one weekend and show the “First steps” sheet to someone in your family. If that person doesn’t know where to start, email us within 60 days of purchase and we’ll refund every cent. You keep the file.

How to ask for a refund. Within 60 days of purchase, send an email to thehoord@gmail.com with the name and email address on your order. You don’t need to explain anything. We refund you to the same payment method you used, within 14 days of receiving your request.

Your legal rights. The guarantee includes and extends the 7-day cooling-off period of section 44 of the ECT Act, and is in addition to your rights under the Consumer Protection Act. It doesn’t limit them in any way.

Contact. thehoord@gmail.com · The Foorge (Andorra), Carrer de l’Estadi 18, 1-1, AD500 Andorra la Vella, Andorra